![]() ![]() It quickly becomes an indispensable tool for highlighting and praising great work from your team, and also sharing knowledge for areas that can be improved. Agents who receive feedback are automatically notified so they can take action. With its customizable score card, you can rate conversations based on criteria that's important to you, and use this to generate an Internal Quality Score (IQS). If you're looking for a way to easily filter out and review customer service conversations, Klaus is exactly what you need. Plans including Zendesk start from $79 p/m Products supported: Support, Sell, Chat, Talk.You’re not limited to displaying Zendesk data either you can bring data together from over 80 other tools including spreadsheets, databases and Google Analytics. Plus, Geckoboard makes it easy to share your dashboard for maximum visibility, whether that’s on a TV dashboard, or via automated snapshots of your dashboard to email and Slack.Īfter connecting your Zendesk account, you'll be visualizing metrics like CSAT, ticket volume, SLAs achieved, one-touch resolution and first reply time in no time. Geckoboard makes it easy to create and share live Zendesk dashboards that keep your support team up to speed with what’s going on right now. We won’t apologize for putting Geckoboard on this list because Geckoboard and Zendesk are a match made in heaven. In this post, we’ve put together a list of the apps that go above and beyond when it comes to helping you get the most out of Zendesk. There are over 500 apps that extend Zendesk's core functionality, many of which sit natively within the Zendesk interface. But what really takes Zendesk to the next level is its impressive app marketplace. Its user-friendly interface and robust feature set make it a great choice for businesses of all sizes. ![]() Zendesk is one of the most popular customer service platforms on the market, and for good reason.
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